KidsCue Privacy Policy

Last updated: October 13, 2026

1. Who we are and what this policy covers

This Privacy Policy explains how Kids Cue LLC, a Nevada limited liability company ("KidsCue", "we", "us" or "our"), collects, uses, discloses and protects personal information when you use the KidsCue mobile application, the website at www.mykidscue.com, and our related services, communications and support (together, the "Service").

KidsCue is a parenting coach for adults. Parents and caregivers use it to get guidance about everyday situations with their children, read the KidsCue library, take short courses, and keep track of what works for their family.

The Service is offered in the United States. This policy does not cover third-party websites or services that we link to, or the app stores through which you download the app; their own privacy policies apply.

If you have any questions, contact us at mykidscue@gmail.com.

2. The short version

• KidsCue is for adults. Children do not use the app and do not have accounts. The information we hold about children comes from their parent or caregiver.
• We collect what we need to coach you: your account details, basic information about each child (such as a first name or nickname, date of birth and the parenting approach you choose), and what you tell the app about situations at home.
• We do not sell your information, we do not share it for targeted advertising, and we do not show ads in the app.
• Most answers come from our own library, written in advance by our team. When no library answer fits, an answer may be generated with the help of artificial intelligence (AI) services from Anthropic, OpenAI or Google. Section 7 explains what is sent and how it is protected.
• Messages that may indicate a safety risk are detected automatically so we can show you emergency resources.
• You can view, correct and delete your information, and delete your entire account.

3. KidsCue is for adults, not children

The Service is intended for adults aged 18 or older who are a parent, legal guardian, or a caregiver authorized to make everyday decisions about a child. Children may not create accounts or use the Service.

We do not knowingly collect personal information directly from children under 13, or from any minor. Information about children is provided by their parent or caregiver, for the purpose of giving that adult guidance. If we learn that a child has created an account or sent us personal information directly, we will delete it promptly. If you believe this has happened, please contact us at mykidscue@gmail.com.

Because information about children is sensitive, we apply additional protections to it, described in Section 12.

4. Information we collect

4.1 Information you give us

• Account information: your email address, your password (stored only in a securely hashed form), the name you use in the app, and your role in the family (for example, Mom or Dad).
• Family information: whether you have linked a co-parent, and that person's email address and role. One family plan covers up to two adults and up to four children.
• Information about your children: for each child, a first name or nickname and date of birth, and optional details you choose to add, such as gender, the parenting approach you want for that child (Gentle, Balanced or Structured), and whether the child has ADHD. An ADHD status is a yes-or-no choice you make; we do not verify or diagnose it.
• What you tell the app: the situations you describe when you ask for help, events and behaviors you log, whether a suggestion worked, your answers to reflection questions and exercises in courses, your checklist and course progress, and requests for new content you send us.
• Feedback: your reactions to content, such as "This helped" or "Wasn't useful".
• Communications: messages you send us and the information in them.
• Subscription information: your plan, its status and renewal dates. Payments are processed by Apple or by our payment processor; we do not receive or store your full payment card number.

Please share only what is needed. The app asks for a child's first name or nickname, not a full name. Please do not include last names, school names, addresses, photographs, or unnecessary details about other people.

4.2 Information collected automatically

• Device and app information: device model, operating system and version, app version, language, time zone, and a notification token so we can send you notifications.
• Usage information: the screens and content you open, the features you use, when and how often; and error and performance logs.
• Network information: your IP address, which we use for security, fraud prevention, and to estimate your general region. We do not collect precise location.
• Website technologies: see Section 15.

4.3 Information we create

The Service analyzes the information above to personalize your experience. For example, it identifies the behaviors you log most often, the times of day that tend to be hardest for your family, and which suggestions worked. These insights are stored with your family account and are visible to you.

4.4 Information from others

• Your co-parent: if your co-parent adds or edits a child profile, logs an event or asks a question, that information becomes part of your shared family account.
• App stores and payment processors: confirmation of purchases, renewals, cancellations and refunds.

5. Sensitive information

Some information you share may be sensitive, including information about a child's health or development (for example, an ADHD status, or difficulties with sleep, feeding, emotions or behavior), and details about your family.

We use sensitive information only to provide the Service you requested: to select and tailor guidance for your child, and to show safety resources when needed. We do not use it for advertising, we do not sell it, and we do not use it to infer characteristics about you for any other purpose.

We ask for your consent before you add health-related information about your child. You can withdraw consent at any time by removing that information from the child's profile or deleting it from your history. Withdrawing consent does not affect processing that already took place.

6. How we use information

We use personal information to:

• Provide the Service: create and manage your account and family plan; show content suited to each child's age and needs; generate coaching answers; run courses and save your progress; and send the notifications you choose.
• Personalize: remember what works for your family, show insights such as recurring behaviors and the hardest times of day, and recommend content.
• Keep people safe: detect messages that may indicate a risk of harm to a child or another person, and show emergency resources (Section 8).
• Maintain quality: review AI-generated answers, investigate content that parents mark as unhelpful, and improve and correct our content.
• Communicate with you: respond to your messages, and send service messages about your account, subscription, security, and changes to our terms or this policy.
• Operate, secure and improve the Service: monitor performance, fix errors, prevent fraud and abuse, and understand in aggregate how features are used.
• Comply with law: meet legal obligations, respond to lawful requests, and establish or defend legal claims.

We may create de-identified or aggregated information that cannot reasonably be linked to you or your child, for example the number of parents who asked about bedtime in a given month. We maintain it in de-identified form, do not attempt to re-identify it, and may use it to improve the Service.

7. How AI is used in KidsCue

7.1 Where answers come from

The KidsCue library is written in advance by our team. When you describe a situation, the app first looks for a matching answer in the library. If it finds a good match, you receive a pre-written answer adapted to your child's age and the parenting approach you selected.

If no library answer fits, the Service may generate an answer with the help of large language models provided by Anthropic, OpenAI or Google (Gemini). AI-generated answers follow the same safety rules as our library.

7.2 What is sent to AI providers

To generate an answer, we send the AI provider only what is needed: the text of your question or description, your child's age group, the parenting approach you selected, whether the child has an ADHD status, and relevant material from our library. We do not send your email address, account identifiers or payment details.

Because you write your question in your own words, it may contain names or other details. Please avoid including information that is not needed.

7.3 How AI providers may use it

We use these providers' business services for developers. They process the information on our behalf to generate the answer, and under their terms for these services they may not use it to train their models. They may retain it for a limited period for abuse monitoring and legal compliance, after which it is deleted.

7.4 Human review and our library

AI-generated answers may be reviewed by authorized members of our content team to check their quality and safety. A reviewed answer may be edited and added to our library so that other parents can benefit from it. Before an answer is added to the library, it is edited so that it does not identify you or your child.

7.5 Your choice

We ask for your separate permission before your questions are sent to an AI provider, and you can turn AI answers off at any time in Settings. Without this permission, you receive answers from our library only. The library, Quick Help, Words That Work, Mini-Courses and our other content work without it.

AI is used to suggest words and approaches. It does not make decisions about you that have legal or similarly significant effects. You decide whether and how to use any suggestion.

8. Safety detection and emergencies

KidsCue is not an emergency service and is not monitored in real time. If a child or anyone else is in danger, call 911 right away. If you or someone else is thinking about suicide or self-harm, call or text 988 (Suicide and Crisis Lifeline). To report suspected child abuse, call the Childhelp National Child Abuse Hotline at 1-800-422-4453. For a possible poisoning, call Poison Control at 1-800-222-1222.

To help keep children safe, the Service automatically checks messages for signs of a crisis, such as a risk of self-harm, abuse or a medical emergency. When this happens, we show you emergency and support resources. Detected events are recorded and may be reviewed by a small number of specially authorized staff, under additional access controls, to improve our safety responses.

We may disclose information to emergency services or law enforcement where we believe in good faith that this is necessary to prevent imminent serious harm to a child or another person, or where the law requires it.

9. How we disclose information

We do not sell personal information, and we do not share it for cross-context behavioral or targeted advertising. We disclose personal information only as follows:

• Your co-parent. Information in a family account, including child profiles, logged events, questions and answers, insights and course progress, is visible to both adults on the plan. If a co-parent is removed from the family account, they lose access from that point on.
• Service providers. Companies that provide services to us under contracts that require them to protect the information and to use it only to provide those services, including cloud hosting and database providers, AI providers (Anthropic, OpenAI and Google), email delivery, push notification services (including Apple Push Notification service), payment and subscription management (including Apple), and error monitoring.
• App stores and payment processors, as needed to process your purchases.
• Legal and safety reasons. When we believe in good faith that disclosure is required by law, court order or a lawful request from public authorities; to protect a child or any person from serious harm (Section 8); to enforce our Terms of Use; or to protect the rights, property and safety of KidsCue and our users.
• Business transfers. If we are involved in a merger, acquisition, financing, reorganization or sale of assets, information may be transferred as part of that transaction, subject to this policy. We will notify you before your information becomes subject to a different privacy policy.
• With your direction or consent.

A list of our service providers is available on request at mykidscue@gmail.com.

10. How long we keep information

We keep personal information only as long as needed for the purposes described in this policy:

• Active account: for as long as your account is active.
• Deleted content: when you delete a child profile, an event or other content, we delete it from our active systems within 30 days.
• Deleted account: when you delete your account, we delete your personal information and your children's information from our active systems within 30 days, and from our backups within a further 90 days, except as described below.
• Inactive free accounts: if a free account is not used for 24 months, we may delete it after notifying you by email.
• Purchase records: kept for as long as tax and accounting laws require, without the content of your questions.
• Safety and legal records: where we have recorded a safety event, or need information to establish or defend legal claims or to comply with a legal obligation, we keep only what is needed, for as long as it is needed.
• De-identified library content and aggregated statistics may be kept indefinitely, because they do not identify you or your child.

11. Your rights and choices

11.1 For all users

• View and update your account and your children's profiles in the app settings.
• Delete individual events, a child profile, or your whole account in the app settings. You can also ask us to delete your account by writing to mykidscue@gmail.com from the email address on the account.
• Request a copy of your information by writing to mykidscue@gmail.com.
• Turn off notifications in the app settings or your device settings.
• Unsubscribe from marketing emails using the link in each email. We will still send service messages, for example about security or billing.

Deleting the app or your account does not cancel a subscription purchased through the App Store. Please cancel it in your Apple ID settings.

11.2 State privacy rights

Depending on the state where you live, you may have the right to know what personal information we collect and how we use and disclose it; to access, correct and delete it; to receive a portable copy; to opt out of the sale or sharing of personal information, targeted advertising and certain profiling (we do not engage in these activities); to limit the use of sensitive personal information; and not to receive discriminatory treatment for exercising your rights.

To make a request, email mykidscue@gmail.com. We will verify your request, generally by asking you to confirm it from the email address on your account, and respond within 45 days, or sooner where the law requires. We may extend this period once by an additional 45 days where permitted, and we will tell you if we do. You may use an authorized agent; we may ask for proof of the agent's authority and to verify your identity directly. If we deny your request, you may appeal by replying to our decision. We will respond to your appeal within the time required by law. If we deny your appeal, you may contact your state Attorney General.

We honor Global Privacy Control signals on our website as a request to opt out of the sale and sharing of personal information.

11.3 Nevada residents

We do not sell covered information as defined in Nevada law. Nevada residents may nevertheless submit a request directing us not to sell their covered information by emailing mykidscue@gmail.com.

12. Extra protections for information about children

• We collect only what we need: a first name or nickname, a date of birth, and the optional details you choose to add.
• We never sell children's information, never use it for advertising, and never use it to build profiles for any purpose other than coaching the parent.
• Children's information is visible only to the adults on the family plan, and to a limited number of authorized staff when needed to operate, secure or support the Service.
• Before material derived from a parent's question is added to our library, it is edited so that it does not identify the child.
• You can review, change or delete your child's information at any time, and doing so will not affect your access to the rest of the Service.

13. Notice at collection for California residents

In the past 12 months we have collected the following categories of personal information, from the sources and for the purposes described in Sections 4 and 6:

• Identifiers, such as name or nickname, email address, account identifier, IP address and notification token.
• Commercial information, such as subscription plan and purchase history.
• Internet or other electronic network activity, such as app and website usage and logs.
• Inferences, such as recurring behaviors and the hardest times of day (Section 4.3).
• Characteristics of protected classifications, such as children's ages and, if you provide it, gender.
• Sensitive personal information, such as account login credentials and, if you provide it, information about a child's health, such as an ADHD status.

We disclose each category to service providers for business purposes, as described in Section 9. We do not sell or share personal information, including the personal information of consumers under 16, and we use sensitive personal information only for purposes permitted by California law. Our retention periods are described in Section 10.

14. Consumer health data privacy policy

This section is our Consumer Health Data Privacy Policy. It applies to consumers in Washington, Nevada, Connecticut and other states with consumer health data laws, and supplements the rest of this policy.

• Consumer health data we collect: health-related information you choose to give us about your child, such as an ADHD status, and descriptions of sleep, feeding, emotional, behavioral or developmental difficulties that you include in your questions or logs.
• Sources: you and your co-parent.
• Purposes: only to provide the coaching and content you request, and to show safety resources.
• Categories of recipients: your co-parent on the family plan; our service providers that host the Service and generate answers, including our AI providers (Section 9); and authorities where required by law. We do not sell consumer health data.
• Your rights: to confirm whether we collect, share or sell your consumer health data; to access it, together with a list of the third parties and affiliates with which we have shared it; to delete it; and to withdraw your consent. To exercise these rights, email mykidscue@gmail.com. If we deny your request, you may appeal as described in Section 11.2.

We collect and share consumer health data only with your consent, or as necessary to provide the Service you have requested.

15. Our website

Our website uses only the technologies needed for it to work and to remember your choices. We do not use advertising cookies or third-party advertising trackers. If we add analytics tools in the future, we will update this section first. You can control cookies through your browser settings.

16. Security

We protect information with safeguards appropriate to its sensitivity, including encryption in transit, role-based access controls so that staff can see only what their role requires, multi-factor authentication for administrative access, additional controls for safety records, and logging of administrative actions. No system is perfectly secure. If a breach affects your personal information, we will notify you and the relevant authorities as required by law.

You can help by using a strong, unique password and keeping your device secure.

17. Where information is processed

KidsCue is based in the United States, and we and our service providers store and process information in the United States. Some service providers may process information in other countries, under contractual protections. The Service is intended for use in the United States.

18. Changes to this policy

We may update this policy as the Service and the law change. If we make material changes, we will notify you in the app or by email before they take effect and, where the law requires, ask for your consent. The "Last updated" date at the top of this policy shows when it was last changed.

19. Contact us

Kids Cue LLC

Nevada, United States

Email: mykidscue@gmail.com